Terms of Trade

Terms of Trade

1. Introduction

These Terms and Conditions govern your use of our services and website. By placing an order through our website, you agree to these terms.

2. Definitions

  • “We”, “Us”, “Our” refers to Chamber Business Training.
  • “You”, “Your”, “Student” refers to the individual or entity placing an order with us.
  • “Course” refers to any online or classroom learning package offered by us.

3. Scope of Agreement

These terms apply to all services provided by Chamber Business Training, including online and classroom courses.

4. Terms of Supply

By placing an order through our website, you agree and confirm that:

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.
  • You have read and understood the course overview, requirements, additional fees, and exam arrangements.

5. Price and Payment

The Fees for any of our Online and Classroom Learning Packages are as quoted on our website. These prices are in pounds Sterling and exclude VAT.

You agree to pay the fees for the content you purchase and authorise us to charge your debit or credit card or process other means of payment for those fees.
When you make a purchase, you agree not to use an invalid or unauthorised payment method. If your payment method fails and you still get access to the content, you agree to pay us the corresponding fees within 30 days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.

Following online registration, payment must be made within 30 days from the date of the invoice, or if the booking is made less than 30 days before the course date, payment is required before the course commencement.

Fees are liable to change at any time, but changes will not affect orders for which we have already sent you a confirmation.

If a student opts to pay via the Chamber Business Training payment plan, they must adhere to the agreement set out at the point of enrolment, paying the instalment amount as agreed and received on or before the agreed date. It is the student’s responsibility to ensure payments are received on time. Any amendments to payment details or schedules require a 7-day notice period.

Chamber Business Training reserves the right to charge an administration fee for amending or making changes to examinations once booked, unless we have made a booking error.

If there is any change to your exam/membership fee due to a potential price increase by CIPS, there may be additional charges to you.

6. Late Payments

Any late payment will result in an immediate course suspension. Students will be notified and given 14 days to rectify the outstanding balance. Failure to do so within 14 days will result in the full outstanding balance becoming immediately due.

Failure to settle the outstanding balance within 90 working days will result in the full cancellation of your course, without a refund of previous payments. We may pursue legal action if necessary.

7. Courses funded by Third Parties

When a course is paid for by a third party (e.g., a student’s company), we can discuss the account with the third party, including the financial status, delivery status, and any service issues.

If requested, we can update the third party on the student’s progress, including assignments submitted and grades achieved.

8. The Agreement and Order Process

By enrolling in a course or purchasing content, you are getting a license from Chamber Business Training to view the content via our Moodle platform and other training services. This license does not give you any right to resell, distribute, share, or transfer the content to others in any manner (including by sharing account information with others or illegally downloading the content and sharing it on torrent sites).

We generally grant a lifetime access license to our students upon enrolment, but we reserve the right to revoke this license if necessary due to legal or policy reasons.

Upon purchasing an order directly online, you will receive an e-mail acknowledging receipt of your order. This does not mean your order has been accepted. The order constitutes an offer by you to us to buy a learning package. All orders are subject to acceptance by us, which we will confirm by sending you a confirmation email. The contract will only be formed when you receive the confirmation.

Booking courses via an online registration form will result in a formal booking confirmation and acceptance on the course. Until the booking confirmation is received, the delegate has not made a reservation.

The contract will relate only to the learning package for which we have confirmed acceptance.

9. Cancellation, Deferral, and Refunds

If a course is cancelled, delegates will be offered an alternative means of study or date for the same course, or a credit towards another course.

We operate a ‘No Refund’ policy once the registration form has been completed and submitted. Under extenuating circumstances, we may consider postponing the start date to the next available intake, but payment will still be expected from the original start date.

We may also consider transferring the place to another student within the same organisation, but payment will need to be made based on the initial registration form.

Students may apply to defer their training by requesting in writing in advance of the proposed deferral. A student may only defer once, for a maximum period of 6 months, or 12 months in the case of maternity and paternity. Requests should be sent to enquiries@cipsbusinesstraining.co.uk.

10. Complaints Procedure

We are committed to providing a high standard of customer care. If you are not happy with any element of the service you have received, please contact 01254 945902 and speak to our Administration team or email enquiries@cipsbusinesstraining.co.uk.

11. Changes to Terms

We reserve the right to update these terms at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.

12. Severability

If any provision of these terms is found to be unenforceable, the remaining terms will remain in full force and effect.

13. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Your continued use of this website indicates your acceptance of these Terms and Conditions.